Privacy & Data Protection Policy
The Ribbon Green – “The Ribbon Green is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.”
The privacy and security of your personal information is extremely important to us. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the circumstances under which it may be shared.
By using our website, purchasing products, or contacting us, you agree to the practices described in this policy.
This policy may be updated from time to time to reflect changes in legislation, regulatory requirements, or our business practices. We encourage you to review this page periodically for any updates.
If you have any questions about this policy or how we use your personal data, please contact us at:
Email: hello@theribbongreen.co.uk
When We Collect Your Personal Data
We may collect personal information from you when you:
- Place an order through our website
- Book a class, event, or service
- Contact us via our website contact forms
- Communicate with us by email or telephone
- Subscribe to communications from us
- Interact with our website through cookies or analytics tools
This allows us to provide the correct products and services that meet your needs.
What Personal Data We Collect
The personal data we collect may include some or all of the following information:
- Name
- Email address
- Phone number
- Billing or delivery address
- Order information
- Payment confirmation details (such as BACS payment references)
We only collect personal information where it is necessary for us to provide our services or fulfil your order.
How We Use Your Personal Data
Your personal data is used to allow us to operate our business and deliver our services effectively. This may include:
- Responding to enquiries
- Processing orders and bookings
- Delivering products or services
- Issuing invoices and payment confirmations
- Communicating important information regarding your order or booking
- Administering classes, balloon installations, and event services
- Meeting legal or regulatory obligations
We may also send communications that are required by law or necessary to inform you of important changes to our services or policies.
We do not use your data for unnecessary marketing communications unless you have chosen to receive them.
How We Protect Your Personal Data
We take appropriate measures to protect the personal data we hold.
Our business uses secure digital tools including Microsoft Office 365, which includes built-in encryption and security features designed to safeguard data.
You can read Microsoft’s privacy policy here:
https://privacy.microsoft.com/en-gb/privacystatement
We also limit access to personal data to only those who require it in order to perform their role.
How Long We Keep Your Personal Data
We only retain personal data for as long as it is necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, and complying with legal obligations.
Once you are no longer a customer and there is no legitimate operational reason to retain your information, we will securely delete your personal data from our systems.
Where data is destroyed or deleted, we take reasonable steps to ensure this is done securely.
Who We Share Your Personal Data With
We do not sell, rent, or lease your personal information to third parties.
Your personal data will only be shared where necessary to deliver services or meet legal obligations. This may include:
- Payment processors
- Delivery or courier providers
- Website hosting services
- Legal or regulatory authorities where required by law
Any third-party service providers we use are expected to handle your data securely and in accordance with applicable data protection laws.
Links to Other Websites
Our website may contain links to other websites that are outside our control.
Once you leave our website, we cannot be responsible for the protection and privacy of any information you provide on external sites. These websites are governed by their own privacy policies.
We encourage you to review the privacy policies of any external websites you visit.
Use of Cookies
Like many websites, our website uses cookies to improve your browsing experience.
Cookies allow the website to remember certain information during your visit and may help us understand how visitors use our website.
Cookies may include:
- Session Cookies – temporary cookies used during your visit
- Persistent Cookies – cookies stored on your device for repeat visits
Cookies do not give us access to your computer or personal information other than the data you choose to share with us.
Most browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer.
Website Analytics & Site Visit Tracking
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect data including:
- Device type
- Browser type
- Operating system
- Approximate geographic location
- Pages visited and time spent on the site
This information helps us improve the functionality and user experience of our website.
Although Google Analytics may record IP addresses, this information does not personally identify you to us, and we do not have access to personally identifiable information through these analytics tools.
Your Rights
Under UK data protection laws, you have several rights regarding your personal data.
These include the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data where there is no legitimate reason for us to retain it
- Withdraw consent for how your data is used
- Request that we stop processing your personal data
If you wish to exercise any of these rights, please contact us at:
We will respond to your request in accordance with applicable data protection regulations.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
The Ribbon Green
Email: hello@theribbongreen.co.uk